Last updated: 23/10/2025

Soft Tissue Relief (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you visit our website https://softtissuerelief.co.uk, book an appointment, or contact us.

1. Information We Collect

We may collect and process the following personal data:

Identity Data: first name, last name.
Contact Data: email address, phone number.
Booking Data: service booked, date/time of appointment.
Payment Data: handled securely by our payment provider (Stripe); we do not store your card details.
Technical Data: your IP address, browser type, and device information (for site analytics).

2. How We Use Your Information

We use your data to:

Schedule and manage your appointments.
Send confirmations, reminders, or updates.
Process payments securely.
Respond to your enquiries.
Improve our services and website experience.

We do not sell or share your information with any third parties for marketing.

3. Legal Basis for Processing

We process your data under:

Contractual necessity: to manage your bookings.
Legal obligation: to keep records for accounting/tax purposes.
Legitimate interests: to improve services and communication.

4. Data Storage and Security

We use secure, GDPR-compliant systems to store and protect your information:

Website hosted by Bluehost (servers located in the EU/UK or compliant regions).
Payment processing by Stripe, which complies with PCI-DSS standards.
Appointment data managed through Litepoint Appointments plugin.

Your data is only retained as long as necessary to fulfil the purposes above.

5. Your Rights

You have the right to:

Request a copy of your personal data.
Ask us to correct or delete your data.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

To exercise any rights, contact us at:
📧 nfo@softtissuerelief.co.uk

6. Cookies

We use cookies to:

Ensure the website functions correctly.
Analyse website traffic (e.g. Google Analytics, if enabled).
Improve your browsing experience.

You can change or disable cookies in your browser settings at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: info@softtissuerelief.co.uk
📍 Address: Soft Tissue Relief, 15 Cromford Road Liverpool L36 8BD
📞 Phone: 07768 587871